Check our FAQ for answers to commonly asked questions. Our customer support team is available to help if you cannot find your questions answered here.
If you do not see your question answered below, please do not hesitate to email us at support@buypsychedelicsfinland.com where our customer support representatives can assist you further. Alternatively, you can use the form contact form to create a support ticket and we will response back to you within 24 hours. We offer live customer support 24/7
We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at support@buypsychedelicsfinland.com
Customer service hours are from Monday to Sunday 24/7
Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address.
We do NOT provide refunds or exchanges.
To become a member ofDeadhead Chemist,you do not need a doctor’s prescription! We require age verification, usually with a drivers license to ensure you are at least 19 years old and a resident of Canada.
Yes! We are expanding our payment methods to have more options. As of right now, we currently only accept Bitcoin. We will be adding more Cryptocurrencies in the future.
Choose the Bitcoin option at checkout to receive 10% off your order.
Chat on the web page
Email at support@buypsychedelicsfinland.com
Opening a support ticket right here on the web page
We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:
*IT IS VERY IMPORTANT TO FOLLOW THESE STEPS*
The order number
Details outlining the incorrect order
*Please ensure to include photos or a video of the incorrect order*
VACUUM BAG MUST STILL BE ATTACHED
FAILURE TO DO SO WILL RESULT IN YOUR ORDER NOT BEING CORRECTED.
Once we have these details, we will do our best to resolve any product issues with you as fast as possible.
PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.
Did you receive a defective or damaged product? Please do not hesitate to let us know via
Chat on the web page
Email at support@buypsychedelicsfinland.com
Opening a support ticket right here on the web page
We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:
The order number
The name of the defective product
Details outlining the product issue
*Please ensure to include photos or a video of the defective product
Once we have these details, we will do our best to resolve any product issues with you as fast as possible.
In the event that we cannot troubleshoot the product issue, we will offer a credit to your account in points or a free replacement.
PLEASE NOTE: You have up to 24 hours to notify us of anything wrong with the order.
At Psychedelic Shop Finland we are committed to providing our members with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!
If you feel you have received a product that is not up to quality standards please provide the following details:
The order number that the product was received in
The name of the product
Details outlining the product quality issue
*Please ensure to include photos or a video of the product
Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.
*Please note: We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.
If you’re unhappy with one of our products, please email our support team within 14 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 14 days cannot resolved.
Editing My Order
Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled
Alternatively, your old order will cancel itself after 72 hours.
Cancelling My Order
If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.
We ship out all orders discretely so there is no indication of what is inside.
Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.
What happens if I don’t receive my package?
If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us at support@deadheadchemist.com
We will not be held liable lost orders due to:
mistakes by the postal office
wrong address/unit # given by customer
sized at postal facility
stolen packages after delivery
If a trace is filed, Finland Post will conduct an investigation which can take up to two weeks to complete.
Once your order has shipped, it will take up to *3 business days to receive your order.
* Please note that, delays may happen that is far beyond our control that will delay your delivery
When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to
** Finland Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **
You can find your tracking number within the email that is sent to you after completing your order.
If you’re unable to find your tracking number, please contact support@buypsychedelicsfinland.com for assistance.
Place your order before 9 AM and we will ship your order same day!
* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day
The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before 10AM.
We operate 24/7. Feel free to make an order and pay as we will still be processing orders through the weekend.